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FAQs

Product and Ingredients

What is special about velvet antler?

Velvet antler is unique due to its components: growth factors, amino acids, fatty acids, and minerals that help accelerate wound healing and tissue regeneration.

Is the deer antler velvet ethically sourced?

Yes, the ingredients are 100% ethically sourced. No animals are harmed while harvesting the deer antler velvet.  It is only harvested after the antlers are naturally shed from the deer.

What is in BioVelvet other than antler velvet?

In addition to deer antler velvet the cream contains Dead Sea minerals, aloe vera, tea tree oil, and ginkgo biloba to create a complete healing matrix that soothes, protects, and accelerates skin recovery.

Usage 

How should the cream be used?

For damaged skin: apply immediately and repeat three more times within the first hour. After that, continue applying 2–3 times daily. Allow the cream to absorb naturally.

Does this work on old scars?

BIOVELVET is designed to support skin recovery, soothe irritation, and help improve the appearance of recent or actively healing skin. However, it is not intended to treat or significantly improve old scars that have already fully formed.

While some customers may notice overall improvements in skin texture over time, results on long-standing scars are typically limited.

Can the cream cause an allergic reaction?

If you have a known allergy, please consult our customer service at hello@biovelvet.com

Can the cream be used on children?

Yes, the cream is safe for use at any age.

Is it suitable for pregnant women?

So far, no side effects have been reported among pregnant women. But it’s always best to consult with your doctor. 

What is the shelf life?

One year after opening, or three years unopened.

How soon will I notice the benefits?

9 out of 10 Users reported visible skin improvement within 7 days, including reduced redness, calmer inflammation, and faster healing

Ordering and Shipping

How do I place an order?

You can shop directly on our website. Add to your card and check out securely.

How long does shipping take?

Most orders arrive within 6-8 business days. You’ll receive an email confirmation and tracking link once your order ships.

Do you ship internationally?

We currently ship across the US and Canada. We’re working on expanding to more regions soon! For UK customers go to our UK site www.biovelvet.co.uk

Where can I track my order?

Once your order ships you’ll receive an email with a tracking link so you can track your package. 

Can I change or cancel my order?

Reach out to our support at hello@biovelvet.com. We’ll do our best to accommodate you

Refunds, Returns and Subscriptions

What is your return policy?

We want you to love your experience with us. If something doesn’t feel right, please reach out within 90 days of your purchase and we’ll take care of it. 

How do I start a return or exchange?

Send us a note at hello@biovelvet.com - our team will be happy to find the best solution for you.

When will I receive my refund?

It usually takes 5-7 days to see the money back to the payment method used.

What if my product arrives damaged?

We hate when that happens. But if it does, contact us right away with your order details and we’ll be sure to make things right! hello@biovelvet.com

How can I manage my subscription?

You can manage, pause, or cancel your subscription at any time through your BioVelvet account.